Housekeeping Manager

Salary Position | Whistler, BC

Housekeeping Manager Role

Requirements: Must legally be able to work in Canada. Must have valid drivers license. Previous housekeeping experience is essential.

Full-Time: December – April | Winter Season (Salaried)

Shifts vary between the hours of 8am – 5pm, 7 days a week.

Premium Experiences Whistler is a luxury vacation rental management company, servicing the top chalets and estates in Whistler.

Our Winter schedule is looking extremely busy, so we are looking to train and fill shifts already confirmed. TRAINING WILL BE PROVIDED. We provide a flexible work schedule, all done through our easy-to-use app that can work around other work schedules.

We are looking for an experienced Housekeeping Supervisor, supporting our Housekeeping Manager to ensure our guests and homeowners have a memorable mountain experience by providing exceptional cleaning services in our collection of private homes.

As Housekeeping Supervisor you will be responsible for leading the teams on the Manager’s days off, and communicating the team on shift to allocate jobs, check in with the team throughout the shift and do a final walk through of the home to ensure our high standards are maintained at the end of the shift.

You and your colleagues will be responsible for the upkeep of the chalets, for full Departure and Mid-stay cleaning. Reporting to the Housekeeping Manager and supporting the resort management team to achieve our common goal of maintaining a 5-star chalet standard for our valued clients, and an exceptional Whistler holiday guest experience.

You will be responsible for ensuring that the highest standards of service, health and safety, hygiene and customer care are achieved consistently. A keen eye for detail and a positive, hard working outlook are essential.

ACCOUNTABILITIES

Support the Sales and Operations teams by managing the housekeeping team, and maintaining systems and documentation integral to providing a VIP holiday experience for our guests.
An expectation to become deeply familiar with our exclusive homes, local neighborhoods and resort life in Whistler in general.
Ensure our collection of properties are presented and maintained at a 5-star level.
Deliver personalized professionalism in all dealings with Clients, Home Owners, Suppliers and Colleagues.
Ensure communication and relationships with colleagues and partners globally is excellent and allows Premium Experiences to deliver world-class service.

Compensation and Benefits

Full-time salary or Hourly Wage starting at $25-28/per hour to be negotiated based on experience and availability
Overtime applies to hours worked over 8 hours per day.
Stat holiday pay and included 4% vacation pay.
We can review in 3 months to determine employees’ goals, strengths and company opportunities and assess the evolution of this role.
Hours will be logged through our “Connecteam” scheduling app, and payroll is processed on a bi-weekly basis on the 1st and 15th of each month.
Group Benefits are provided to full-time employees, with a 50/50 company match for all single coverage, after 3 months of probation.

Housekeeping Manager Responsibilities

Manage the Premium Experiences Cleaning Team;
- Recruit, hire, and train new housekeepers
- Ensure our high quality housekeeping standards are maintained
- Schedule housekeeping shifts on our easy Connecteam App.
- Take housekeeping requests from the sales team and schedule accordingly
- Lead by example and clean homes with the housekeeping team when needed
- Manage/Update forms, checklists and other resource material on the Connecteam App for the PE Cleaning Team as needed
- Work with the cleaning team leads to ensure supplies for the cleaning team are stocked and the storage unit is organized.
- Ensure housekeeping hours are monitored and kept efficient.
- Be present and check in on cleans as needed to make sure everything is on track.
- Delegate and provide guidance to cleaning team leads
- Motivate and incentivise the housekeeping team
Ensure linens and laundry for each property are organized and inventory up to date
Drop off and pick up linens, robes at laundry facilities
Create invoices to the home owners for their use of the Premium Experiences Cleaning Team
Assist with the onboarding of new properties and the auditing of the home to ensure that all required supplies, linens are in place for rentals.
Assist in the organization of inventory storage unit and ordering supplies.
Support the team by ensuring that our rental homes meet Premium Experiences set of quality standards through; regular home inspections, ensuring that chalet binders include accurate and relevant rental information (A/V instructions, house rules, ski/in-out instructions, contact sheets, etc).
Assist in property management when required by scheduling maintenance services, accepting deliveries to homes, scheduling cleaning, dropping off supplies and tracking inventory in each home.
Assist in the set up and styling of homes for professional photoshoots.
- Sourcing and setup of decor items if required
Use of the company car (if required) to move supplies and cleaners, support the team as needed.

Other Duties

Assist Operations Director with:
- Updating property management system with property relevant details
- Document creation and creative support in Canva
- Social Media posts to company’s Facebook and Instagram pages
Attend weekly scheduled company meetings

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