Job Description

RESERVATIONS: 2-3 days per week

• Respond to incoming sales opportunities received by email, phone, live chat and our integrated marketing channels such as Airbnb, VRBO
• Represent the company with professionalism in all dealings with Clients, Home Owners, Suppliers and Colleagues. 
• Thoroughly vet all guest inquiries to minimize damages and disruption in our collection of luxury homes
• Use our integrated property management system to communicate and contract guests, collect payments, and update property details for the company
• Conduct personalized meet and greets upon arrival and departure and be available to attend to requests during guests’ stay in Whistler.
• Final invoice the guest post-departure for any incidentals, concierge activities

CHALET CARE: 2-3 days per week

• Ensure our property collection meets Premium Experiences set of quality standards through regular property inspections.
• Develop relationships with homeowners to manage and maintain our inventory of homes to a luxury standard 
• Conduct seasonal reviews of properties in slow seasons and restock supplies, arrange trades as needed
• Assist in the updating and creation of house instructions
• Attend to and troubleshoot A/V issues and update instructions when needed
• Manage property calendars appropriately for all required cleaning, maintenance and owner-use schedules.
• Assist the Operations Director with the onboarding of new properties and related tasks required to add them to our portfolio collection. (Eg: Adding property details to our listings, updating Airbnb and VRBO, collecting and delivering supplies to the home, conducting inventory in the home, coordinating trades, on-site meetings etc.)
• Assist in collecting photos and videos while in the properties and posting to our social media channels
• Assist the team with potential snow clearing, garbage removal or running errands in the winter as needed during busy periods – It’s all hands on deck!
• Attend weekly scheduled company and team meetings.

Compensation and Benefits

This is a full-time salaried role of $55,000 per annum 

Out of a 40 hour work week, there is an estimated 20-25 hours of scheduled office work per week + after hours follow-up with clients, property inspections and guest check-in/outs.  Actual hours worked will peak in our busy summer and winter seasons, with much more flexibility in the shoulder seasons.

Vacation: 4% Vacation pay will be paid per payroll period, in lieu of paid vacation time.  

Working remotely is allowed upon approval and outside of our peak rental seasons. Extended holidays while not on schedule will be on an approval basis and will not be paid.

Eligible Bonus: Year-end bonus based on sales targets to be determined within 3 months of hire (probationary period) in this new company position.

Additional Benefits:

• Flexibility to enjoy the Whistler Lifestyle
• We are a Mac-based organization, and you will be provided with company-loaned equipment if needed to properly and efficiently fulfil your role.
• We have a flexible work-from-home environment! Once in-person training is complete and you are comfortable with our systems, you are welcome to work from home.  All guest reservations however must be met, in person at the rental properties..
• Eligible for *50% Employer paid Group Benefits Plan after 3 month waiting period (50% Employer paid benefits for Single Coverage Costs only.  Any additional family benefits must be paid by the employee)
• Staff Outings / FAM Tours

Office

Premium Experiences Inc.
8129 Cedar Spring Rd
Whistler, BC
V8E 0G2

Contact Us

• [email protected]
  (604) 932-4088
  1-800-804-0528